Our contact information


By email:
service@comoze.com


By phone:
1-909-895-6478 (between 9 a.m. and 5 p.m. PST)

Shipping

Smaller items are shipped by First Class or Priority Mail at our discretion. Carts are shipped via UPS Ground included with our free shipping. You will receive order confirmations with tracking numbers if assigned. If you order more than one product, your order may arrive in different packages and at different times.

Most orders are processed and shipped within 24 hours of their receipt when orders are placed Monday-Thursday. Orders placed on Friday-Sunday will typically ship the following Monday. Shipping time averages 3-5 business days*. Delays can be caused by stock shortages, holidays, and weather conditions but we make every effort to keep you informed of any issues that may arise to delay receipt of your purchase. (*Business days are defined as Monday through Friday, except for Holidays)

If you have questions about shipping times or to check the status of your order, please email us at service@comoze.com.

International orders: Most of our items are available overseas. However many of the larger items are very expensive to ship out of the U.S. Smaller items are shipped by US International Air Mail and larger items by UPS, Federal Express, or DHL. International orders will take much longer to arrive than domestic orders. You must call or email us first to get a price to ship internationally. Customs duties and taxes may have to be charged as well. Anticipate a minimum of 2 weeks and be prepared for up to 4 weeks.

Returns

At Comoze, we want you to be satisfied with your purchase. On any product we offer, you may return the item for a refund (less shipping and handling charges) within 10 days of purchase providing the following conditions are met:

  1. You have emailed (service@comoze.com) or called 1-909-895-6478 for specific return instructions. Many of our products are returned directly to the manufacturer, not to us. If one of these items is returned to us, it may be forwarded to the manufacturer at your expense.
  2. The items are in new condition with all factory packaging and literature in tact. Items that show obvious signs of use will not be returned, and no refund will be issued.
  3. Items are post-marked no later than 15 days from ORDER DATE. Exceptions include delayed shipping, and Holiday purchases which have extended return windows.
  4. Most items have guarantees or warranties from the manufacturer, and after 10 days of your purchase you should deal directly with them. The manufacturer can be contacted via their website. We do not act as agents on their behalf.
  5. Some items feature free, or included shipping. The refundable purchase price on these items is defined as the total price minus the actual UPS, Fed Ex, USPS, or Airborne shipping charges.
  6. We DO NOT charge a restocking fee, however we reserve the right to refund large purchases ($200 or more) with a company check to avoid the fees we would be charged to credit your account.
You must email or call us ahead of returning your item for specific instructions!